:root{--paper:#f4efe3;--paper-2:#fbf8f0;--paper-3:#ece4d4;--ink:#342f29;--muted:#756c60;--line:#d9cfbd;--earth:#a25f3d;--earth-soft:#ead3c4;--sage:#647665;--shadow:0 18px 45px rgba(70,54,35,.09);font-family:Inter,"Noto Sans TC",system-ui,sans-serif;color:var(--ink);background:var(--paper)}*{box-sizing:border-box}body{margin:0;min-width:320px;background:linear-gradient(rgba(244,239,227,.92),rgba(244,239,227,.92)),var(--custom-bg,radial-gradient(circle at 20% 10%,#fffaf0 0 2px,transparent 3px));background-size:auto,38px 38px}.skip{position:fixed;left:12px;top:-50px;z-index:99;background:var(--ink);color:white;padding:10px}.skip:focus{top:12px}.topbar{height:72px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 24px;background:rgba(251,248,240,.92);backdrop-filter:blur(18px)}.brand,.top-actions,.customer-title,.conversation-actions,.composer-actions,.panel-head,.section-head{display:flex;align-items:center}.brand{gap:11px}.brand-mark{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:var(--earth);color:#fff;font-family:serif;font-size:20px}.brand small,.brand strong{display:block}.brand small,small,dt{color:var(--muted);font-size:12px}.top-actions{gap:12px}.status{font-size:13px;padding:8px 12px;border:1px solid var(--line);border-radius:99px}.status i{display:inline-block;width:7px;height:7px;background:#5d8d64;border-radius:50%;margin-right:7px}.avatar,.large-avatar{border:0;border-radius:50%;background:var(--earth-soft);color:#77432d}.avatar{width:36px;height:36px}.workspace{height:calc(100vh - 72px);display:grid;grid-template-columns:300px minmax(420px,1fr) 330px}.queue,.customer-panel{overflow:auto;padding:24px 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var(--line);border-radius:12px;padding:14px}.wide{width:100%;margin-top:14px}.theme-dialog{width:min(420px,94vw)}.theme-dialog label{display:grid;gap:8px;margin:24px 0}.theme-dialog input[type=file]{border:1px solid var(--line);border-radius:10px;padding:10px}@media(max-width:1050px){.workspace{grid-template-columns:260px 1fr}.customer-panel{display:none}}@media(max-width:720px){.topbar{padding:0 14px}.status{display:none}.workspace{height:calc(100dvh - 72px);display:block}.queue{height:100%;border:0}.conversation{display:none;height:100%}.workspace.show-conversation .queue{display:none}.workspace.show-conversation .conversation{display:grid}.conversation-head{padding:14px;align-items:flex-start}.conversation-actions{flex-wrap:wrap;justify-content:flex-end}.messages{padding:18px}.composer{margin:0 12px 12px}.bubble{max-width:88%}}
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